Frequently Asked Potions (FAQ)

Got a Question? We've Got the Elixir!

Welcome to PotionBazaar's spellbook of answers—your one-stop scroll for everything from shipping spells to return rituals. We're here to make your shopping quest as smooth as a perfectly brewed potion. Founded in 2019 in Mumbai, we've answered zillions of these (okay, thousands), so dive in! Can't find what you need? Stir up a chat at gauravpal.cloud@gmail.com or our live chat—responses in <24 hours.

1. What's the Story Behind PotionBazaar?

  • Short Spell: We're a whimsical drop shipping haven blending global trends with Indian flair—think trendy gadgets and quirky finds that add magic to your everyday. Started in 2019 by a Mumbai dream-team, we curate "potions" from trusted suppliers (China and local warehouses) for fast, fun delivery.
  • Why Us? Affordable wonders under ₹300 (with free shipping!), eco-packaging, and a vibe that's all joy, no jinxes.

2. How Do I Place an Order?

  • Easy Enchantment: Browse our bazaar, click "Add to Cart" on your faves, head to checkout, and enter details. Use code WELCOME for 20% off your first brew!
  • Guest or Account? Shop as a guest or create a free account for faster checkouts and order tracking.
  • Minimum Order? None—grab one potion or a cauldron-full!

3. What Payment Methods Do You Accept?

  • Secure Scrolls: We take all major cards (Visa, Mastercard, RuPay), UPI (Google Pay, PhonePe), net banking, and wallets (Paytm, Amazon Pay). International? All in INR via Shopify Payments.
  • Safe as a Spell? 100% secure with SSL encryption—no potion for hackers here. Refunds process back to your original method in 5-7 days.

4. Tell Me About Shipping & Delivery

  • Free Shipping Spell: Domestic (India) free on ₹300+; under that, just ₹99 standard. International? ₹299+ (free on ₹5,000+). Express add-ons: ₹99 (1-3 days India) or ₹499 (3-7 days select countries).
  • Delivery Times: India: 3-7 days standard, 1-3 express. Global: 7-20 days. Track via email link or your account.
  • Customs & Duties? Included in estimates at checkout; international buyers handle any extras.
  • Pro Tip: Opt for our "India Warehouse" collection for 2-5 day zips!

5. What If My Order is Delayed, Lost, or Damaged?

  • Delay Charm: If over estimate +5 days, we'll reship free or refund. Holidays (Diwali vibes) can add 3-5 days—we notify.
  • Lost in the Ether? Contact us with order #; full reship/refund after carrier check (7-14 days).
  • Damaged Brew? Snap photos and email within 7 days—no returns needed, just free fix/replacement.

6. What's Your Returns & Refunds Policy?

  • Hassle-Free Hex: 30-day window for unworn/unused items (with tags). Email us for a free return label (domestic) or refund code.
  • No-Questions Refunds: Full amount back (minus original shipping if under ₹300) for defects or wrong items. Process: 5-7 days to your method.
  • Exceptions: Personalized potions or final-sale spells (flagged at checkout). International returns? Buyer pays return shipping—we refund item cost.
  • Eco Note: We encourage "re-gifting" over returns to keep the magic circulating!

7. Are Your Products Authentic & High-Quality?

  • Potion Promise: 100% genuine from vetted suppliers—trendy, tested, and true. We drop ship direct for fresh stock and low prices.
  • Quality Check: Each elixir gets a vibe-vet before listing. Issues? Our 7-day defect guarantee has your back.
  • Allergies/Safety? Always check descriptions; we flag hazards (no hazmat brews!).

8. How Do I Track or Cancel My Order?

  • Tracking Totem: Email confirmation has your link—updates in real-time via carriers like Delhivery or DHL.
  • Cancel Quest: Within 24 hours? Email us for a full refund. After processing? We'll swap or refund on arrival.
  • Edit Address? Pre-ship only—₹100 fee post-processing (free if our goof).

9. Do You Offer Discounts, Subscriptions, or Wholesale?

  • Deal Dust: First-buy 20% off (WELCOME), bundle savings, and flash sales. Newsletter for exclusive elixirs!
  • Subscriptions? Yes—recurring potions (e.g., monthly gadget drops) at 10% off. Easy cancel anytime.
  • Wholesale? For 50+ unit brews, email for custom spells.

10. Is Shopping with You Safe & Private?

  • Privacy Potion: We guard your data like a dragon's hoard—GDPR-compliant, no spam, opt-out anytime.
  • Secure Checkout: Shopify's fortress-level protection; we never store full card deets.

Still Brewing Questions?

We've got endless answers—drop a line at gauravpal.cloud@gmail.com, DM @PotionBazaar on Insta, or tap live chat. Your satisfaction is our strongest spell!

Stirring Up Joy Since 2019 PotionBazaar | Mumbai Magic Makers ✨